🚚 Shipping & Delivery Policy – Family Tree Nursery (Pvt) Ltd 🌿
 

Effective Date: July 29, 2025
 

We’re committed to delivering healthy, happy plants to your doorstep — fast and fresh! Here’s everything you need to know about how we ship. 📦

 

🌎 Where We Ship
 

We currently ship only within the United States 🇺🇸
(Shipping from our Kansas warehouse)

 

🕒 Delivery Timeframes
 

• 📬 Orders are typically processed within 1 business day

• 🚚 Delivery takes 2–3 business days after processing

• We use trusted carriers such as FedEx and USPS

• 📦 You will receive a tracking number via email once your order is shipped

Note: Shipping times may vary during holidays or due to weather delays.

 

💵 Shipping Costs
 

• Shipping costs are calculated at checkout based on the delivery address and weight of your order

• FREE shipping may be offered during special promotions! 🎁

• We do not currently offer same-day delivery
  
   

🪴 Shipping Live Plants – What to Expect
 

• Plants are carefully packaged to minimize damage during transit

• In warmer or colder weather, we use temperature-insulated packaging when needed 🌡️

• We recommend unboxing your plants immediately after arrival for the best results!
  
   

❗ Damaged Packages
 

If your plant arrives damaged:

1. Take a clear photo of the damaged plant and packaging within 24 hours of delivery

2. Email us at info.familytreenuirsery@gmail.com with your order number

3. We will work with you on a replacement or refund based on the situation 🌿💚
   
    

📦 Multiple Warehouse Locations
 

We operate multiple warehouses, but all online orders are shipped from our Kansas location for quality control and freshness.

 

📞 Questions or Special Requests?
 

We’re here to help!
📧 Email: info.familytreenursery@gmail.com
📞 Phone: +1 316 277 4799
📍 8424 Farley St., Overland Park, KS 66212
🕒 Monday – Friday | 9:00 AM – 5:00 PM CST

 

🌱 Thank you for growing with Family Tree Nursery. We can't wait to ship something green your way!