Return & Refund Policy

🔁 Return & Refund Policy Family Tree Nursery (Pvt) Ltd 🌿

At Family Tree Nursery, we care deeply about our plants — and even more about our customers. Our return and refund policy is designed to give you full peace of mind when shopping with us. We understand that sometimes things don’t go as planned, and we’re here to make it right.

🌿 1. Our 90-Day Return Promise

We proudly offer a 90-day return window for all eligible items. That’s three full months to decide if your plant is the perfect fit for your home or space.

You may return any plant or product purchased from us within 90 calendar days of delivery for a full refund, provided the item is:

In original condition
Not damaged after arrival
Packed safely to avoid damage in return transit
Accompanied by proof of purchase (e.g. order number or email confirmation)

📦 We want returns to be easy, no stress involved!

📋 2. What Can Be Returned?

You may return:

🌱 Indoor or outdoor plants that arrive healthy but you no longer wish to keep
🪴 Pots, planters, accessories that are unused and in original packaging
🌿 Products that don’t match your expectations (as long as they are not damaged)

We accept change-of-mind returns – because we want you to truly love what you buy.

❌ 3. What Cannot Be Returned?

We do not accept returns on:

Plants that were damaged or neglected after delivery
Items returned after the 90-day window
Customized or special-order plants (e.g. rare collector’s cuttings)
Plants affected by improper care (e.g. overwatering, sunburn, repotting damage)

Plants are living things and require care – so we can’t refund poor plant parenting! 🥲

🧾 4. How to Start a Return

Starting a return is simple and quick:

Contact us first:
📧 Email: info.familytreenuirsery@gmail.com
📞 Call: +1 316 277 4799
Include this info:
- Your full name & order number
- Reason for return
- A photo of the plant (to verify its condition)
We’ll respond within 24–48 hours with return instructions.
Ship the item back to our Kansas warehouse:

Family Tree Nursery - Returns 8424 Farley St. Overland Park, KS 66212 United States

Return shipping costs are the responsibility of the customer unless the item was damaged upon delivery.

💵 5. Refund Processing

Once your return is received and inspected:

✅ We’ll notify you via email
💳 Approved refunds will be sent to your original payment method
⏱ Please allow 5–7 business days for the refund to appear on your account

📦 6. Damaged or Dead Plant Upon Arrival?

If your plant arrives in poor condition or has been damaged during shipping, we’ve got your back.

📷 Please send us clear photos within 48 hours of delivery.
We’ll offer:
- A replacement plant (if available)
- Or a full refund

We use trusted couriers like FedEx & USPS, but mishaps can happen. Your happiness is our priority. 💚

🌍 7. Shipping Region

Currently, we ship only within the United States.
We fulfill orders from our Kansas-based warehouse to ensure freshness and speed.

Delivery timeframe: 2–3 business days
(Shipping times may vary slightly during holidays or due to courier delays.)

🤝 Our Commitment to You

We believe that every plant tells a story. Whether you're a first-time plant parent or a seasoned collector, our team is here to support you from root to leaf. 🌿

If you're not happy, we're not happy.
That’s why we’ve built a return policy that’s flexible, transparent, and customer-first.

🔄 Need to return something?
No worries — just reach out.
We’re always here to help your plant journey thrive. 🌼

🧑‍🌾 With love

Family Tree Nursery (Pvt) Ltd Team
📧 info.familytreenursery@gmail.com
📞 +1 316 277 4799

📌 Last updated: July 29, 2025
(We may update this policy from time to time for clarity or legal reasons.)